FAQ

Dear Hannah Alexander...
I work with Hannah's artwork with her permission but I am not her. You'll need to contact Hannah Alexander via one of her many contact points such as Patreon, Instagram, Facebook, or Etsy.

 

My PDF pattern doesn't work with Pattern Keeper - what can I do?

Please contact me! I can provide a Pattern Keeper friendly version of the PDF to you. It happens because I remove "blank" pages (those with empty grids) from the PDFs to save printer ink and paper.

 

Can I get a version of my pattern without backstitching?

Yep! Please contact me! This can be had on request for any of my older patterns but is now standard for new releases. Now you can see all the little partial symbols underneath the lines.

What's this about a Secret Shop?
The Secret Shop is a section of my website for Hannah Alexander's Patreons. You can access it by subscribing to her Patreon and getting the password. It includes patterns made from her Patreon Exclusive artwork.

 

Do you have permission to turn this art into patterns?

I email the artists directly and if they're interested we work out all the back-end administrative details. These are things like if we'll do a lump sum fee for a license versus a percentage of sales, how long a piece is licensed for, how often I should pay them that percentage, what I'm allowed to do with the art, and other such specifics.

There are few patterns where I do not make the extra leap in contacting the original artist. This is in cases where I have commissioned the artwork for myself already, the artist has posted that their artwork can be used royalty-free, or when I am taking well-known pop-culture imagery for free patterns (such as Beauty's stained glass rose).


Am I buying a pattern or a kit?
Patterns are labeled PATTERN, kits are labeled KIT.

What currency are the prices in?
All prices are in USD. It's not currently possible with Wix (my host) to show different currencies at this time. https://support.wix.com/en/article/request-selling-in-multiple-currencies-in-wix-stores

What are my payment options?
Via Wix (my host) I can only accept credit cards. If you must use PayPal you can message me and we will set up a private transaction through my Etsy shop.
 
I only accept payments in person if I am already set up at a booth or other event.

How long are my downloads available?
Wix (my host) will automatically expire the download links after 30 days. Please back up your digital files!
 
If you absolutely lose them and don't have access, send me a message and I will work it out with you. It's very important that you have your order number!

What do you do with my info?
I keep your name, the title of the item you purchased, the final price of that item, and the date you bought it. I'll only contact you if I have to make a correction (it happens!), if you contact me first, or if your name appears so often that I take you to be a collector.
 
Wix (my host) may keep more information on you than I personally know about. You can check those details here: https://www.wix.com/about/privacy

What does being a collector mean here?
Being a collector simply means that your name pops up on so many patterns that I will reach out to you to ask if you want to be notified when new, relevant releases are on the way. For example, if you've bought all of a designer's patterns except for one, I will send you a courtesy email to let you know it might've been an oversight. If you own absolutely every pattern in a series I will touch base with you to let you know when more are on the way.

How many people are involved at Make it Pink?
There's myself, Ashley Mae. I do the grand majority of everything here. I answer the emails, contact artists, draw the patterns, stitch the patterns, order supplies, provide customer service, design the website, manage the Facebook group, take photographs, edit photographs, write descriptions, handle shipping, and throw glitter.
 
My mom, Mary. She helps do all the double checking and color corrections.
 
My cat, Abby. He pulls thread out of the box.

There's a Facebook group?
There's a Facebook group originally started for Hannah Alexander's patterns and has since expanded into the other artists that I work with's designs. You can find it here:
https://www.facebook.com/groups/1078788192195752/
 
Or! You can search for "Make it Pink SAL and Support".
 
While not generally open to patterns from other companies/artists/shops, the group and I are happy to help you with general cross stitch questions and techniques.

Can I order something custom?
Yes! Let's work together. Send me a message with details of your project and we'll get all the specifics worked out. It helps me if you know the general final size you want your project to be, what size fabric you want to work with (such as 14 or 18 count), and a timeframe. This can be for patterns for you to stitch or for me to stitch on your behalf.

Can I collaborate and have my artwork converted and sold here?
Please contact me! I'll have a look at your art and see if I think it'll make for a nice pattern. I prefer to work with pieces with hard outlines, such as in art nouveau and stained glass.
 
We can discuss what percentage of the profits I'll send to you each month. Alternatively, we can do a lump sum payment for the rights to use your art for patterns. I send payments through PayPal.
 
I'm no longer accepting new artists for limited edition series, sorry!